Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 407-275-8400 or make an appointment online!
Know Your Rights
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THE BEST! I have looked for YEARS to find such an honest mechanic in Orlando. They fixed the air conditioning in my husband's 2009 Honda Civic and explained how it worked so well I could practically teach a class on it now!! Did not try to up-sell me services I did not need and guaranteed their work. Go see them today!!
I couldn't believe this place had 15 reviews all with 5 stars on Google Reviews so I had to go check it out. Turns out they do deserve an excellent review. They were very knowledgeable, friendly, and fast. I brought my truck in with a broken AC first thing in the morning and they called with an estimate within a couple of hours. They researched to found a part that was reasonably priced and a trusted brand. They called a couple hours later telling me the problem was fixed. If they provide the service you need, then you should come here.
Joe & Kurt are the best! We have brought our cars to them for many many years and have never had a bad experience. We never feel over charged. We recommend them to all our friends and family. There was a time when one of our cars had an issue that couldn't be resolved. What do you know, Joe called out of the blue with the solution. He had been researching it. What a guy! Best in town! Wish I could give them more stars.
My faith in repair shops has been restored. My experience with this shop has been amazing from the 1st phone call. Joe took the time to listen closely to my problem and told me to give him a day to do some research and he would get back to me. He called later that same day to inform me that he was still researching my problem and he would call me tomorrow. When he called back he told me that I was the only one experiencing this issue and to bring it in because he was now intrigued. I dropped it off and gave him some time to figure it out. Once he figured it out, he called and explained in detail what the issue was and the steps he would take fix it and the charge. If you are looking for someone to trust with your 4 wheeled baby when it' s feeling ill call on Dr. Joe at Autotech Internationale, Inc he will get her running right.